PulsePulse Help Centre
The help centre for Pulse: how to use it, security and consent, pricing, and troubleshooting.
This covers everything from setting up Pulse to using it day to day, how we think about security and consent, pricing, and what to do when something goes wrong. If this is your first time, start with “Getting started” and read through in order. If you already know what you are looking for, use the category list below.
Popular articles
First-time setup guideInitial setup, from installing to granting permissionsHow transcription worksWhat starts transcription and what stops itAI-enhanced notesHow your summary note is produced after a meetingHow far you can rely on AI meeting notes (a guide for teams)How this works under Japanese law, with sample wording to open a meetingPlans and billingWhat each plan includes, seats, and the Specified Commercial Transactions Act disclosureTranscription problemsWhat to do, by operating system, when audio is not being capturedConnect your calendarImporting events and using more than one accountSharing notesSharing inside and outside your company, and how to stop sharing
Getting started
Pulse basicsThe layout of the app and how a note comes togetherFirst-time setup guideInstalling, connecting your calendar, and microphone and screen recording permissionsConnect your calendarImporting events from Google Calendar and Microsoft 365Bulk installation and updates for adminsDeploying with MDM, automatic updates, and the permissions required
Taking notes
How transcription worksWhich audio is captured and how to improve accuracyAI-enhanced notesWhat the summary is built from and how to regenerate itWriting your own notesNotes, headings, bullet points and images during a meetingShape your notes with templatesTemplates for different purposes, and building your ownPre-meeting briefsPreparing background material from past notes and attendee informationWriting follow-up emailsDrafting post-meeting email, and what the Act on Specified Commercial Email requiresNotification settingsNotifications for meeting start and note generationDeleting and restoring notesRestoring from the bin, and how long before permanent deletionSpeaker labelsHow speech is attributed to each speakerUsing speaker labels in Google MeetInstalling the extension and setting permissionsUsing speaker labels in ZoomSetup steps and macOS accessibility permissionsSetting up speaker labels across your organisation (for admins)Rolling out to an organisation, and telling people at deployment
Getting more from your notes
Asking your notes questions (chat)Asking questions across past meetingsDictation vs transcriptionWhen to use each, and how they are billedChoosing an AI modelWhen to use the standard model and when to use the reasoning modelRecipes (saved instructions)Save the instructions you use often and reuse themWriting effective recipesWording that reliably produces the output you wantActions from chat (workflows)Sending email, creating calendar events, and the scope of the permissions involved
Customising
Customising transcriptionRegistering in-house terminology and setting default speaker namesMulti-language supportHandling meetings that mix Japanese and English, and choosing the output languageProfile and preferencesDisplay name, appearance and shortcuts
Sharing and integrations
Sharing notesWho a note reaches, and how to stop sharingSpaces and foldersHow the two differ as ways to organise, and how to design permissionsUser groupsManaging groups so you can grant access in bulkExporting notes in bulkExporting to CSV, and using it to answer disclosure requestsIntegrations overviewWhich external services you can connect, and what data is sentSlack integrationPosting to channels automatically, and how private channels are handledNotion integrationSyncing to a database and customising how it appearsZapier integrationAutomations triggered by your notesHubSpot integrationLinking notes to deals and contactsAffinity integrationWriting meeting notes to recordsAttio integrationConnecting a workspace and sending notes to itMCP serverReading your notes from MCP-compatible AI toolsAPIRetrieving notes and transcripts, scopes, and managing keys
Consent, security and privacy
How far you can rely on AI meeting notes (a guide for teams)How this works under Japanese law, and how to write internal rulesAbout the transparency featuresThree ways to tell the people in your meetingTelling people you are recording (for individuals)The notice features available on a personal accountAutomatic Google Meet chat notices (for individuals)Setting up a notice that is sent when the meeting startsAutomatic Zoom and Teams chat notices (for individuals)Setting up a notice that is sent when the meeting startsWatermark settings (for individuals)Showing it on your camera feed, and what to do if it misbehavesEnabling the transparency features for your organisation (for admins)Rolling out across an organisationGoogle Meet settings (for admins)Deploying from the admin consoleZoom and Microsoft Teams settings (for admins)Turning on automatic chat noticesWatermark settings (for admins)How to roll it out to your organisationOur security standardsEncryption, access control, and the certifications we holdSecurity and privacy FAQsWhere data is stored, cross-border transfer, deletion, and disclosure requestsAI models and training dataWhether your data is used for training, and how to change the settingAutomatic transcript deletionSetting a retention period, and what deletion coversSharing controlsWhether notes can be shared outside your organisation, and admin restrictionsUse in healthcare, finance and professional servicesHow this relates to industry guidelines, and what we can support
Managing your account
Plans and billingWhat each plan includes, adding and removing seats, and payment methodsUnderstanding your invoiceWhat a qualified invoice must state, and how pro-rating worksChanging your account and email addressChanging the address you sign in with, and merging accountsReferral programmeRewards for referring someone, and the advertising disclosure requiredAffiliate programmeHow referral commission works, and the rules on undisclosed advertising
Troubleshooting
Transcription problemsAudio is not captured, it stops partway, or accuracy is poorNotes are not being generatedRetrying, and narrowing down the causeMissing notesWhat to check, in order, when a note is not in the listCalendar is not syncingEvents do not appear, appear twice, or do not updateNetwork and allowlistsDiagnosing problems on a corporate network or behind a proxyFile size limitsChecking the limit and having it raised
Policies and legal
Terms of serviceThe agreement itself, limits of liability, cancellation, and governing lawApplication terms of serviceTerms for the desktop app (macOS / Windows)API and platform terms of serviceTerms for developersPrivacy policyThe personal data we collect, what we use it for, and how we handle disclosure requestsData processing addendum (DPA)Our obligations as a processor, and our security measuresCopyright dispute policyHow to file a claim, and the procedure for blocking accessVulnerability disclosure policyHow to report, and the testing we permitReport: desktop app navigation vulnerabilityAn external report and the record of our responsePost-mortem: transcription provider API key exposureWhat happened, who was affected, and what we changedPost-mortem: session logout vulnerabilityWhat happened and how we respondedPost-mortem: unintended automatic workspace joiningWhat happened and how we responded
General and account
Signing in and connecting your calendarGoogle / Microsoft / SSO, and multi-factor authenticationSign in with MicrosoftHow to sign in, and admin approvalMigrating to a Microsoft accountMoving over from Google and bringing your notes with youWorkspacesHow personal and team workspaces differ, inviting, leaving and deletingPeople and companiesHow attendee information is gathered and where it appearsTransferring notes between workspacesHow to move them, the permissions needed, and what to watch forTransferring notes between accountsImporting from an old account, and the limitationsUninstalling and reinstallingReinstalling on macOS / WindowsDeleting your accountWhat data is deleted, and how long it is keptCancelling your subscriptionHow to cancel, how long you keep access, and how we approach refundsCommon requests and where they standThe status of frequently requested features, and what you can do instead
Contact us
If an article has not solved it, email us at tharada@the-unchain.com. It helps us look into it faster if you include your environment (macOS or Windows, and the version), when it happened, the kind of meeting (Zoom, Google Meet, Microsoft Teams, in person, and so on), and any message shown on screen.
For requests to disclose, correct or stop using your personal data, please see the contact point given in our Privacy policy. To report a vulnerability, please follow the steps in our Vulnerability disclosure policy.