Terms of service

These terms set out the conditions for using Pulse (“the service”), the meeting recording, transcription and note generation service provided by UNCHAIN, Inc. (“we”). Please read them before using the service.

#Article 1 (Purpose)

1. The purpose of these terms is to set out the rights and obligations between us and users in relation to use of the service we provide.
2. In addition to these terms, the terms, policies and individual conditions of use that we post separately on the service or on our website (“supplementary provisions”) apply to use of the service. Whatever they are called, supplementary provisions form part of these terms.

#Article 2 (Definitions)

In these terms, the following words have the meanings given below.

1. The service means the whole of the functionality we provide under the name Pulse — capturing meeting audio, transcribing it, generating, storing and sharing notes and related functionality — including the desktop app (macOS and Windows), the browser extensions, the web application and the API.
2. User means an individual who agrees to these terms and uses the service.
3. Contracting party means the individual, company or other organisation that contracts with us for a paid plan. Where a user contracts on their own account, the user and the contracting party are the same.
4. Workspace means an area created by a contracting party, under their administration, in which several users can store and share notes and transcripts.
5. Administrator means a user with administrative rights over a workspace, including its settings and adding and removing members.
6. User data means audio, transcripts, notes, material, calendar information and other information that a user enters into or uploads to the service, or causes the service to capture.
7. Output means summaries, formatted notes, chat answers and other output the service generates from user data.
8. External service means a service provided by a third party that is used in conjunction with the service.

Within the service, it is the desktop app that captures meeting audio and transcribes it. The web application supports viewing and editing notes that are already stored. The browser extensions are used to obtain speaker labels and to tell meeting participants that recording is under way. The service does not add a recording program to a meeting; it captures audio from the system audio and microphone of the device the user is on. Conditions specific to each are set out in the application terms of service and the API and platform terms of service.

#Article 3 (Application of these terms, and their status as standard terms of contract)

1. These terms apply to every aspect of the relationship concerning use of the service.
2. These terms constitute standard terms of contract under the Civil Code. By registering to use the service, or by beginning to use it, a user is deemed to have agreed to these terms forming part of the contract.
3. We indicate in advance, on the registration screen or in another appropriate place, that these terms form part of the contract.

The terms of use of a web service offered in identical form to an indefinite number of users are normally standard terms of this kind. These terms too are premised on applying to users in identical form, rather than being individually negotiated.

#Article 4 (Showing the contents of these terms)

1. Where a user requests it, we will show the contents of these terms without delay, by reasonable means.
2. The current version of these terms is published on this page at all times.

#Article 5 (Registering an account)

1. A person wishing to use the service applies to register in the manner we prescribe, and a contract of use on these terms is formed with us when we accept that application.
2. A person applying to register is to provide true and accurate information, and to notify any change in the registered details without delay, in the manner we prescribe.
3. We may decline to accept a registration where we consider any of the following applies.
4. The registered details contain something false, erroneous or missing
5. The applicant has previously been suspended or subjected to other measures for breach of these terms or of supplementary provisions
6. The applicant is found to be, or to be involved with, antisocial forces as defined in Article 22
7. We otherwise consider the registration inappropriate
8. The service is not intended for use by anyone under [minimum age]. A minor using the service is to do so with the consent of a person with parental authority or another statutory representative.

#Article 6 (Looking after your account)

1. Users are responsible for looking after the identification codes used to sign in (email address, password, single sign-on (SSO) credentials and the like; the same below).
2. A user must not let a third party use their identification codes, or lend, transfer, rename or sell them.
3. Liability for loss arising from inadequate care of identification codes, from their use by a third party or from their theft rests with the user, except where we have acted intentionally or with gross negligence.
4. Where a user learns that their identification codes may have become known to a third party, they are to notify us immediately and follow our instructions.
5. We may offer multi-factor authentication or other additional means of authentication. Users are recommended to enable these wherever possible.

#Article 7 (Use by a company or other organisation)

1. Where a company or other organisation is the contracting party and lets its officers, employees or other members use the service, that company or organisation is responsible for ensuring those members comply with these terms.
2. Where a user registers on behalf of a company or other organisation, that user represents and warrants that they have authority to bind that company or organisation to these terms.
3. A contracting party has authority over workspace settings, adding and removing members, retention periods, whether external services may be connected, whether export is permitted and other settings. As a result of those settings, who can view user data stored in the workspace may change, and user data may be deleted.
4. A contracting party is responsible for making the settings in the preceding paragraph, and its internal rules, known to the users who are its members.
5. Where a dispute arises between a contracting party and a user over the handling of user data, that dispute is to be resolved between them, and we do not become involved except as required by law.

Workspace permissions and the settings an administrator can change are explained in Workspaces. The terms on which we process personal data on behalf of a corporate customer are set out in the data processing addendum (DPA).

#Article 8 (Ownership of user data, and our handling of it)

1. Rights in user data and output belong to, or are reserved to, the user or the contracting party. We claim no copyright or other rights in them.
2. We may handle user data to the extent needed to provide, maintain and improve the service and to respond to faults.
3. Whether user data is used to train machine learning models is something a user or contracting party can choose by a setting. What the settings are and their defaults are set out in AI models and training data.
4. Personal data is handled as set out in the privacy policy. The terms on which we handle personal data entrusted to us by a corporate customer are set out in the data processing addendum (DPA).

#Article 9 (Charges and payment)

1. Paid plans are contracted per workspace. Charges, the billing unit (seats and the like), the billing cycle and payment methods are as displayed by us on the service or on our website.
2. Unless otherwise indicated, charges are displayed inclusive of consumption tax and local consumption tax.
3. A contracting party is to pay charges by the means we specify. Payment processing is carried out through the payment provider we engage.
4. Where a contracting party is late in paying, we may charge late payment interest at 14.6% per annum.
5. At a contracting party's request, we issue a qualified invoice as defined in the Consumption Tax Act.

#Article 10 (Term, automatic renewal and cancellation)

1. The term of a paid plan is the period we display (monthly or annual).
2. Where a contracting party has not cancelled by the last day of the term, the contract renews automatically for the same period on the same conditions, and so on thereafter.
3. A contracting party may stop renewal from the next renewal date at any time, using the cancellation process on the service. Cancellation is carried out per workspace, by an administrator of that workspace.
4. Cancellation takes effect on the last day of the term; the paid plan may be used until that day. After it passes, the workspace switches to the free plan.
5. Where a monthly term is cancelled partway through, we do not refund the charge for that term. How the charge corresponding to the unelapsed part of an annual term is handled on mid-term cancellation is set out in About cancellation.
6. The preceding paragraph does not apply where we failed to provide the service through our own fault, and does not prevent a contracting party terminating the contract on the ground of our non-performance in providing the service.
7. A user may request deletion of their account in the manner set out in Deleting your account. Deleting an account is a separate procedure from cancelling a paid plan; deleting an account does not by itself stop charges.

#Article 11 (Free plans and trials)

1. We may offer a plan that can be used free of charge, or a trial period of a paid plan.
2. Free plans and trial periods may be subject to limits on features, storage, retention and other conditions of use.
3. Where we operate an arrangement under which a trial converts automatically to a paid plan at the end of the trial, we state the conditions of conversion, the charges after conversion and how to cancel before it, in advance of the application.

#Article 12 (Prohibited conduct)

In using the service, a user must not do any of the following.

1. Anything contrary to law or to public order and morals
2. Anything connected with criminal activity
3. Recording a conversation they are not part of, or causing the service to capture it, without the participants' consent
4. Capturing, storing or sharing recordings, transcripts or notes in a manner that infringes the privacy, reputation, likeness or other personal interests of meeting participants or other third parties
5. Recording a meeting subject to confidentiality obligations, a consultation with a professional bound by professional secrecy, a medical consultation or another meeting containing sensitive information, without the necessary permission or internal approval
6. Providing a transcript or note obtained to a third party, or publishing it, for a purpose different from the one notified when it was obtained
7. Infringing a third party's copyright, trade mark rights or other intellectual property rights
8. Impersonating us, another user or any other third party
9. Obtaining, or attempting to obtain, another user's identification codes
10. Circumventing, or attempting to circumvent, the service's access controls
11. Decompiling, disassembling or otherwise analysing, or attempting to obtain, the service's source code — except for research carried out within the scope and on the conditions set out in the vulnerability disclosure policy.
12. Collecting the service's screens or data by automated means (other than using the API we provide in accordance with its conditions of use)
13. Placing excessive load on the service's servers or network
14. Transmitting malware or other harmful programs through the service
15. Using features we provide to send email for advertising or promotional purposes without the recipient's consent
16. Reselling the service to a third party, or letting a third party use it, without our prior written consent
17. Anything else we reasonably consider inappropriate

#Article 13 (The user's responsibility for the lawfulness of recording)

1. In recording a meeting using the service, a user is responsible for satisfying themselves that the recording is lawful and that any necessary permission or internal approval has been obtained.
2. A user is responsible for meeting their own statutory obligations in relation to personal data contained in the audio, transcripts and notes they record.
3. Where a meeting participant objects to being recorded, the user is to stop recording, or discuss with that participant what happens to what has already been recorded.
4. We are not in a position to judge the lawfulness of a user's recording, and we do not warrant it.

#Article 14 (Representations about user data and output)

1. A user represents and warrants that they have proper authority to use the user data they enter into or upload to the service.
2. Where a user uploads a third party's work to the service, they are responsible for satisfying themselves that the use falls within the rights holder's licence or is otherwise permitted by law.
3. Where a dispute with a third party arises from user data or output, the user is to resolve it at their own cost and risk and, where we suffer loss, to compensate us for it. This does not apply where the dispute arose through our own fault.

#Article 15 (Intellectual property)

1. Intellectual property rights in the programs, screen designs, documents and all other information comprising the service belong to us or to third parties who have licensed them to us. These terms grant users no more than a non-exclusive, non-transferable right to use the service in accordance with them; they do not transfer our intellectual property rights.
2. Rights in user data and output are as set out in Article 8, paragraph 1.
3. We claim no copyright or other rights in output. Users may use, copy, alter and share output with third parties as they see fit.
4. Where a user gives us feedback on the service's features, performance or usability, they agree that we may use it free of charge to improve the service.

#Article 16 (The nature of AI output, and the scope of any warranty)

1. Transcripts and output produced by the service are the result of automatic processing by machine learning models, and we do not warrant their accuracy, completeness or fitness for any particular purpose.
2. Transcripts may contain mishearings, wrong speaker labels and misspelt proper nouns. Output may contain things that were not said in the meeting.
3. Where a user relies on output as minutes, as evidence, as the basis of a decision or for any other important purpose, they are to check the content themselves.
4. The service does not provide legal, medical, tax, accounting or other professional advice.
5. The preceding paragraphs are not intended to relieve us of our obligation to provide the service to a reasonable standard, and do not exclude our liability beyond the scope set out in Article 17.

#Article 17 (Limitation of liability)

1. Where we cause loss to a user in providing the service, we are liable to compensate that loss.
2. Where we have not acted intentionally or with gross negligence, the loss we compensate is limited to ordinary loss that has actually been suffered and is direct, and the amount is capped at the total charges paid to us by that user or contracting party in the 12 months preceding the event giving rise to the loss.
3. The preceding paragraph does not apply where we have acted intentionally or with gross negligence.
4. We accept no liability in respect of features and plans provided free of charge, except where we have acted intentionally or with gross negligence.
5. This article does not apply to the extent that it would be void under the Consumer Contract Act or other legislation; the remainder of this article continues to have effect.

#Article 18 (Changes to, suspension of and discontinuation of the service)

1. We may change the contents of the service, add new features and withdraw existing ones. Where we make a change with a significant effect on users, we give notice a reasonable period in advance, by posting on the service or by notice to registered email addresses.
2. We may suspend all or part of the service temporarily, without notice to users, where any of the following applies.
3. Maintaining or updating the equipment used for the service
4. Fire, power failure, natural disaster or other force majeure making provision of the service difficult
5. A fault in communications lines, cloud infrastructure or other third-party equipment making provision of the service difficult
6. We otherwise consider it necessary
7. Where we discontinue the service in its entirety, we give notice at least 90 days before the discontinuation date, by posting on the service and by notice to registered email addresses, and we ensure a reasonable period and means for users to export their user data.
8. Where we discontinue the service in its entirety during the term of a paid plan, we refund the charge corresponding to the unelapsed part of the term, calculated pro rata.

#Article 19 (Suspension of use and termination)

1. Where any of the following applies to a user, we may, after setting a reasonable period for it to be remedied and where it is still not remedied, suspend use of the service or terminate the contract.
2. Breach of these terms or of supplementary provisions
3. It emerges that the registered details contain something false
4. Suspension of payments or insolvency, or an application to commence bankruptcy, civil rehabilitation or similar proceedings
5. Late payment of charges over a substantial period
6. Notwithstanding the preceding paragraph, where a user breaches items 1 to 6 of Article 12 or Article 22, or where we reasonably consider there is a risk of significant loss to us, to other users or to third parties, we may suspend use of the service or terminate the contract immediately, without prior demand.
7. Where we take a measure under this article, we notify the user of the reason, unless doing so would risk prejudicing an investigation or there is other good reason not to.
8. A user may object to us in respect of a measure under this article. We review the objection and, where we judge the measure was not appropriate, lift it promptly.

#Article 20 (Changes to these terms)

1. We may change these terms where either of the following applies.
2. The change is in the general interest of users
3. The change does not conflict with the purpose of the contract and is reasonable in light of the need for it, the appropriateness of the changed content, the existence and content of this provision and other circumstances relating to the change
4. Where we make a change under the preceding paragraph, we set a date on which the changed terms take effect and, before that date, make known that the terms are being changed, what they will say and when they take effect, by posting on the service or by notice to registered email addresses.
5. Where a change is to a user's disadvantage, we give the notice in the preceding paragraph at least 30 days before the effective date as a rule. In that case, a user may end the contract without becoming subject to the changed terms by cancelling before the effective date.

When we change these terms, we set out the reason and what has changed in the revision history on this page. A change whose notice is not complete before the effective date has no effect, so we manage the timing of that notice as a statutory requirement.

#Article 21 (Notices and contact)

1. Notices from us to users are given by posting on the service, by displaying a message within the service, or by email to a registered email address.
2. A notice by email is deemed to arrive on the day after we send it; a notice by posting on the service or displaying a message within the service is deemed to arrive on the day it is posted or displayed.
3. Notices and enquiries from users to us are to be made by email to tharada@the-unchain.com or through the form we prescribe.
4. Communications about the contract and its performance (notices about billing, renewal, faults and significant changes to the specification) are sent regardless of your message preferences. Announcements of new features and other news email can be stopped at any time from the message preferences in your account settings.

#Article 22 (Exclusion of antisocial forces)

1. We and each user represent and warrant to the other that neither they (in the case of a company, including its officers and those substantially involved in its management) is, nor will in future be, an organised crime group, a member of one, a person for whom less than five years has passed since ceasing to be one, an associate member, a company related to an organised crime group, a corporate racketeer, a person purporting to conduct social campaigns, a group engaged in intellectual crime of a violent nature, or anyone comparable (“antisocial forces”).
2. We and each user undertake to the other not to do any of the following, whether themselves or through a third party.
3. Making violent demands
4. Making unreasonable demands going beyond legal responsibility
5. Using threatening language or violence in relation to the transaction
6. Spreading rumours, or using deception or force, to damage the other party's credit or obstruct its business
7. Anything comparable to the above
8. Where the other party breaches the preceding two paragraphs, we or the user may terminate all or part of the contract immediately, without any demand.
9. Where the contract is terminated under the preceding paragraph, the terminating party is not liable for any loss thereby caused to the other party.

#Article 23 (Assignment)

1. A user must not assign, transfer or pledge their status under these terms, or any of their rights and obligations under them, to a third party without our prior written consent.
2. Where we transfer the business comprising the service to a third party, we may transfer to the transferee, as part of that business transfer, our status, rights and obligations under these terms together with users' registered details and other information. In that case we notify users in advance of what is being transferred and when.

#Article 24 (Severability)

Even where a provision of these terms, or part of one, is held void or unenforceable by law, the remaining provisions and the remainder of that provision continue in full force. We and users are to make such modifications as are necessary to achieve the intent of the void or unenforceable provision to the extent the law allows.

#Article 25 (Surviving provisions)

Articles 8, 14, 15, 17, 23, 24, this article, 26, 27 and 28 continue in effect after the contract ends.

#Article 26 (Governing law)

These terms and use of the service are governed by Japanese law.

#Article 27 (Jurisdiction)

1. Where a dispute arises between us and a user concerning these terms or the service, the parties are to seek a resolution through discussion in good faith.
2. Where discussion does not resolve it, the district court with jurisdiction over UNCHAIN, Inc.'s head office is the exclusive court of agreed jurisdiction of first instance for corporate users and for users using the service as, or for the purposes of, a business.
3. For users who are consumers, the district court with jurisdiction over UNCHAIN, Inc.'s head office is a court of agreed jurisdiction of first instance. This does not prevent such a user from bringing proceedings in any court in which the law allows them to do so, including the court with jurisdiction over their address.

#Article 28 (Entire agreement)

1. These terms and the supplementary provisions constitute the entire agreement between us and users concerning use of the service, and prevail over any oral or written agreement, proposal or representation made between the parties before these terms were formed.
2. These terms are the body of the contract for use of the service. The application terms of service and the API and platform terms of service are special provisions supplementing these terms for their respective subject matter, and do not apply beyond it.
3. Where these terms and supplementary provisions conflict or are inconsistent, these terms prevail. Where a supplementary provision makes different provision from these terms on a matter specific to its subject matter, however, the supplementary provision prevails on that matter only.
4. Where we and a contracting party conclude an individual contract on different terms, that individual contract prevails over these terms and the supplementary provisions.

#Supplementary provisions

1. These terms take effect on Please contact us.
2. The revision history of these terms is published on this page.

#How to contact us

#Related articles

• Application terms of service — conditions specific to the desktop app and browser extensions
• API and platform terms of service — conditions for the API and external integrations
• Copyright infringement notices — notices of infringement and the blocking procedure
• Vulnerability disclosure policy — the scope of permitted research and how to report
• How far you can go with AI minutes (a guide for teams) — separating legal obligations from recommended practice
• Plans and payment — charges, payment methods, adding and removing seats
• About cancellation — the cancellation procedure and how refunds work