Pulse← Help centre
Troubleshooting
Fixing audio, calendar and note problems.
Calendar is not syncing
What to check when events do not appear, appear twice, or do not update.
File size limits
The limits on files you can upload, and how to have them raised.
Notes are missing
The order to check things in when a note does not appear in the list.
Network and allowlists
Diagnosing connection failures on corporate networks and behind proxies, and the destinations to allow.
Notes are not being generated
Retrying, and working out the cause, when no summary is produced after a meeting.
Transcription is not working
What to do, by operating system, when no audio is captured, it stops partway, or accuracy is poor.